So I’ve had a problem with RONA where agents not picking up the call would be placed in ‘Not Ready – Call Not Answered’ state and, if there are no other available agents, placed back to ‘Ready’ again. The call would loop and go back-and-forth to this agent again and again.
Here is my configuration:
Agent Desk Setting had 8 seconds configured for Ring no answer time
CVP timeout timer was set to 12 seconds
Read more »From PLM -> access to the CLI and issue the following command:
license management reset {identity | registration}
Take into account the following:
This command resets the identity, store data, and essentially removes all the installed licenses. It also restarts the Cisco Prime License Manager server process to make the changes effective.
Read more »While configuring the Russian locale on CME, I came across a problem where 7821 phones would not switch to the Russian locale. Turns out these phones look for a localization file with a different alias than the one created by the CME router when the locale is loaded and extracted.
The default alias looks like this:
tftp-server flash:its/russia_sp-sip.jar alias SIP_Russian_Russia/sp-sip.jar
We need to add an additional alias like this:
tftp-server flash:its/russia_sp-sip.jar alias SIP_Russian_Russian_Federation/sp-sip.jar