So it finally happened to me – an MRA project with multiple domains. Previously I didn’t have to manually add entries to the ‘hosts’ file on Expressway, and needed to do some research. Here’s what came out of it:
‘A’ records are added to hosts.conf file which doesn’t exist by default and must be located at /tandberg/etc/dnsmasq.conf.d/. The screenshot below shows that it doesn’t exist (BTW, everything is done on Expressway version X12.6.2).
So I’ve had a problem with RONA where agents not picking up the call would be placed in ‘Not Ready – Call Not Answered’ state and, if there are no other available agents, placed back to ‘Ready’ again. The call would loop and go back-and-forth to this agent again and again.
Here is my configuration:
Agent Desk Setting had 8 seconds configured for Ring no answer time
CVP timeout timer was set to 12 seconds
Read more »From PLM -> access to the CLI and issue the following command:
license management reset {identity | registration}
Take into account the following:
This command resets the identity, store data, and essentially removes all the installed licenses. It also restarts the Cisco Prime License Manager server process to make the changes effective.
Read more »While configuring the Russian locale on CME, I came across a problem where 7821 phones would not switch to the Russian locale. Turns out these phones look for a localization file with a different alias than the one created by the CME router when the locale is loaded and extracted.
The default alias looks like this:
tftp-server flash:its/russia_sp-sip.jar alias SIP_Russian_Russia/sp-sip.jar
We need to add an additional alias like this:
tftp-server flash:its/russia_sp-sip.jar alias SIP_Russian_Russian_Federation/sp-sip.jar
So yesterday I’ve been configuring a two-member Virtual Chassis on Juniper EX4600. I’ve been following the guide but the configuration wouldn’t save when issuing commit or commit synchronize commands with the following error:
Member’s information missing from provisioning database
Turns out, when adding members to VC
user@switch# set member 0 serial-number abc123 role routing-engine
user@switch# set member 1 serial-number def456 role routing-engine
serial numbers must be entered with UPPER CASE letters. I wish this was mentioned in the guide or at least the guide didn’t use lowercase letters in the examples. It could’ve saved me a lot of time 🙁
So I needed to upgrade the IOS XE on the customer’s ASR 1002 and after copying the image from USB to Flash, I issued a standard command
boot system flash asr1000rp1-advipservicesk9.03.16.03.S.155-3.S3-ext.bin
After reloading the router I get this error:
boot: unsupported boot device "asr1000rp1-advipservicesk9.03.16.03.S.155-3.S3-ext.bin"
autoboot: boot failed, restarting…
First Google search result showed that I missed ‘bootflash:‘ before the name of the IOS image and the correct command should be
boot system flash bootflash:asr1000rp1-advipservicesk9.03.16.03.S.155-3.S3-ext.bin
Definitely need to remember this!
Finally got my hands on BE6000S. An interesting little machine and worked great for the small project. One thing to keep in mind though, if you decide to change the default IP addresses, it’s better to rebuild the BVI.
BE6000S is a blade server installed in bigger ISR routers.