So it finally happened to me – an MRA project with multiple domains. Previously I didn’t have to manually add entries to the ‘hosts’ file on Expressway, and needed to do some research. Here’s what came out of it:

‘A’ records are added to hosts.conf file which doesn’t exist by default and must be located at /tandberg/etc/dnsmasq.conf.d/. The screenshot below shows that it doesn’t exist (BTW, everything is done on Expressway version X12.6.2).

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So I’ve had a problem with RONA where agents not picking up the call would be placed in ‘Not Ready – Call Not Answered’ state and, if there are no other available agents, placed back to ‘Ready’ again. The call would loop and go back-and-forth to this agent again and again.
Here is my configuration:

Agent Desk Setting had 8 seconds configured for Ring no answer time

CVP timeout timer was set to 12 seconds

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While configuring the Russian locale on CME, I came across a problem where 7821 phones would not switch to the Russian locale. Turns out these phones look for a localization file with a different alias than the one created by the CME router when the locale is loaded and extracted.

The default alias looks like this:

tftp-server flash:its/russia_sp-sip.jar alias SIP_Russian_Russia/sp-sip.jar

We need to add an additional alias like this:

tftp-server flash:its/russia_sp-sip.jar alias SIP_Russian_Russian_Federation/sp-sip.jar

So yesterday I’ve been configuring a two-member Virtual Chassis on Juniper EX4600. I’ve been following the guide but the configuration wouldn’t save when issuing commit or commit synchronize commands with the following error:

Member’s information missing from provisioning database

Turns out, when adding members to VC

user@switch# set member 0 serial-number abc123 role routing-engine
user@switch# set member 1 serial-number def456 role routing-engine

serial numbers must be entered with UPPER CASE letters. I wish this was mentioned in the guide or at least the guide didn’t use lowercase letters in the examples. It could’ve saved me a lot of time 🙁

So I needed to upgrade the IOS XE on the customer’s ASR 1002 and after copying the image from USB to Flash, I issued a standard command

boot system flash asr1000rp1-advipservicesk9.03.16.03.S.155-3.S3-ext.bin

After reloading the router I get this error:

boot: unsupported boot device "asr1000rp1-advipservicesk9.03.16.03.S.155-3.S3-ext.bin"
autoboot: boot failed, restarting…

First Google search result showed that I missed ‘bootflash:‘ before the name of the IOS image and the correct command should be

boot system flash bootflash:asr1000rp1-advipservicesk9.03.16.03.S.155-3.S3-ext.bin

Definitely need to remember this!

Finally got my hands on BE6000S. An interesting little machine and worked great for the small project. One thing to keep in mind though, if you decide to change the default IP addresses, it’s better to rebuild the BVI.

BE6000S is a blade server installed in bigger ISR routers.