So I’ve had a problem with RONA where agents not picking up the call would be placed in ‘Not Ready – Call Not Answered’ state and, if there are no other available agents, placed back to ‘Ready’ again. The call …
Ring No Answer Time (RONA/RNA) Configuration In UCCE 11.6 Read more »
From PLM -> access to the CLI and issue the following command: license management reset {identity | registration} Take into account the following: This command resets the identity, store data, and essentially removes all the installed licenses. It also restarts …
While configuring Russian locale on CME, I came across a problem where 7821 phones would not switch to Russian locale. Turns out these phones look for localization file with different alias than the one created by CME router when locale …
Finally got my hands on BE6000S. An interesting little machine and worked great for the small project. One thing to keep in mind though, if you decide to change the default IP addresses, it’s better to rebuilt the BVI.