So I’ve had a problem with RONA where agents not picking up the call would be placed in ‘Not Ready – Call Not Answered’ state and, if there are no other available agents, placed back to ‘Ready’ again. The call would loop and go back-and-forth to this agent again and again. Here is my configuration:
Agent Desk Setting had 8 seconds configured for Ring no answer time
In this post we will prepareVMware Workstation for the installation of CUCM 11.5. You can download the trial version of Workstation here. You should remember, that this installation is for lab use only and is not intended for production. Read more ›
While configuring Russian locale on CME, I came across a problem where 7821 phones would not switch to Russian locale. Turns out these phones look for localization file with different alias than the one created by CME router when locale is loaded and extracted.
Default alias looks like this:
tftp-server flash:its/russia_sp-sip.jar alias SIP_Russian_Russia/sp-sip.jar
We need to add an additional alias like this:
tftp-server flash:its/russia_sp-sip.jar alias SIP_Russian_Russian_Federation/sp-sip.jar
So yesterday I’ve been configuring a two-member Virtual Chassis on Juniper EX4600. I’ve been following the guide but configuration wouldn’t save when issuing commit or commit synchronize command with the following error
Member’s information missing from provisioning database
Turns out, when adding members to VS
user@switch# set member 0 serial-number abc123 role routing-engine
user@switch# set member 1 serial-number def456 role routing-engine
serial numbers must be entered with UPPER CASE letters. I wish this was mentioned in the guide or at least the guide didn’t use lower case letters in the examples. Could’ve saved me a lot of time 🙁
Finally got my hands on BE6000S. An interesting little machine and worked great for the small project. One thing to keep in mind though, if you decide to change the default IP addresses, it’s better to rebuilt the BVI.